Privacy Policy

1. Introduction

Fastening House Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Account credentials (username, password)
• Payment and billing information
• Quote and order information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on pages
• Referring website and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders and service requests
• To communicate with you about products, services, and promotions
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To personalize your experience on our website
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, shipping, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, and safety, or that of others
• With Your Consent: When you have given explicit consent to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure servers and databases
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to certain processing of your information
• Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us using the information provided below.

9. Canadian Privacy Laws

As a Canadian company, we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only with your consent or as permitted by law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.