Terms of Service

1. Agreement to Terms

By accessing or using the Fastening House Inc. ("Fastening House," "we," "our," or "us") website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

2. Use of Our Website

2.1 Eligibility

Our website and services are intended for businesses and professionals in the construction and industrial sectors. You must be at least 18 years old and have the legal capacity to enter into contracts to use our services.

2.2 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing product information and catalogs
• Requesting quotes and placing orders
• Accessing your account and order history
• Contacting us for customer support

2.3 Prohibited Use

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt the website or servers
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Collect or harvest user information without consent
• Impersonate any person or entity
• Use automated systems (bots, scrapers) without permission
• Copy, reproduce, or redistribute our content without authorization

3. Account Registration

3.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms or engage in fraudulent or inappropriate conduct.

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current. We reserve the right to correct errors and update information at any time.

4.2 Pricing and Availability

Prices are subject to change without notice. Product availability may vary by location. We reserve the right to limit quantities and discontinue products at any time.

4.3 Orders and Quotes

Quote requests and orders are subject to acceptance by Fastening House. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Pricing or product information errors
• Suspected fraudulent transactions
• Credit approval issues

5. Payment Terms

5.1 Payment Methods

We accept various payment methods, including credit cards, purchase orders, and account terms for approved customers. Payment is due according to the terms specified on your invoice or quote.

5.2 Late Payments

Late payments may be subject to interest charges and collection fees. We reserve the right to suspend or terminate service for accounts with outstanding balances.

6. Shipping and Delivery

Shipping and delivery terms are provided at the time of order. Delivery dates are estimates and not guaranteed. Risk of loss and title for products pass to you upon delivery. We are not responsible for delays caused by carriers or circumstances beyond our control.

7. Returns and Refunds

Our return and refund policy is available upon request. Returns are subject to approval and may be subject to restocking fees. Custom or special-order products may not be returnable.

8. Intellectual Property

8.1 Our Content

All content on our website, including text, images, logos, trademarks, designs, and software, is the property of Fastening House or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, or create derivative works from our content without written permission.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party services is at your own risk and subject to their terms and policies.

10. Disclaimers

10.1 Website Availability

Our website is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation. We may suspend or discontinue the website at any time without notice.

10.2 Warranty Disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE IS ACCURATE, RELIABLE, OR SECURE.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FASTENING HOUSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM:

• Your use of or inability to use our website or services
• Unauthorized access to your account or data
• Errors, mistakes, or inaccuracies in content
• Personal injury or property damage resulting from your use
• Interruption or cessation of service
• Third-party conduct or content

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Fastening House, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our website or services
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

13.3 Informal Resolution

Before pursuing formal legal action, you agree to contact us to seek an informal resolution of any dispute.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Fastening House regarding your use of our website and services, superseding any prior agreements.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.